Refund Policy
At Pinnaxio Farm, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
- Refunds are available for products that are damaged, defective, or incorrectly shipped. To be eligible for a refund, you must notify us within 14 days of receiving your order.
Return Process
- To initiate a return, please contact our customer service team at [insert contact email/phone number]. Provide your order number and a brief description of the issue.
- Items must be returned in their original packaging and condition. You may be responsible for return shipping costs unless the item was damaged or incorrectly sent.
Refund Processing
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Non-Refundable Items
- Certain items, such as perishable goods, may not be eligible for return or refund. Please check the product description for specific return information.
Pinnaxio Farm is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
- We may collect personal information, such as your name, email address, shipping address, phone number, and payment information when you place an order or sign up for our newsletter.
How We Use Your Information
- We use your information to process orders, communicate with you about your order, improve our services, and send promotional materials if you have opted in to receive them.
Data Security
- We implement a variety of security measures to maintain the safety of your personal information. Your sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted for added protection.
Sharing Your Information
- We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to fulfill your order (e.g., sharing with shipping providers).
Cookies and Tracking Technologies
- Our website may use cookies and similar technologies to enhance user experience. You can choose to accept or decline cookies through your browser settings.
Your Rights
- You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at delete@pinnaxio.com.
Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
- If you have any questions or concerns about our refund or privacy policies, please contact us at info@pinnaxio.com